A SurveySparrow alternative for the person you have to act on
SurveySparrow is a feedback platform, and its AI agent already asks follow-up questions, even on the free plan. Acquainto is built for a different job: one lead, client or quote request at a time, handed to your team as a complete record.
The short answer
- SurveySparrow is the better choice for customer feedback across many people: surveys, NPS, dashboards, many channels.
- Acquainto is the better choice when each conversation is one person your team will act on: qualify, onboard or quote.
Where SurveySparrow is better than Acquainto
- A free plan with AI follow-ups. SurveySparrow’s free plan includes its Echo AI agents, which follow up on vague feedback. Acquainto has a free trial, then paid plans.
- Channels. It sends surveys by email, link, QR code, kiosk and in-app, and by SMS and WhatsApp on Enterprise. Acquainto runs on your site, by link or by QR code.
- Reporting. Dashboards and custom reports across responses, even on the free plan. Acquainto returns each conversation’s answers and does not report across them.
- Certifications and data location. SOC 2 Type II, ISO 27001 and HIPAA on Enterprise, with seven hosting regions to choose from. Acquainto has no such attestation yet and stores customer data in the United States.
- Integrations. Thousands of apps through Zapier, on every plan. Acquainto delivers by webhook.
What Acquainto does differently
Both ask follow-up questions in conversation, so that is not the difference. Feedback is judged across many responses; a lead, an intake or a quote request is judged on whether this one is complete enough to act on. Acquainto is built for the second:
- Every answer is checked, not only the open-ended ones. Where precision matters it offers a choice — the details that decide a price or a next step.
- The person answering reviews every answer before it is sent, with an Edit on each, and is told who gets them before the first question.
- One clean value per question comes back by webhook, ready to write into your CRM or back office.
- You describe what you need to know in plain language; there is no survey to build.
SurveySparrow and Acquainto side by side
| SurveySparrow | Acquainto | |
|---|---|---|
| Free plan | A forever-free plan: 3 active surveys, 10 questions each, and 2 Echo AI agents (source: SurveySparrow, checked October 11, 2026) | No free plan. A 14-day trial that includes 75 completed conversations |
| Entry paid plan | Basic: $19 a month billed yearly, 1 user, 2,500 responses (source: SurveySparrow, checked October 11, 2026) | Solo: $24 a month billed annually, 75 completed conversations a month |
| Follow-up questions | Echo, an AI agent: "Follows up to understand what customers really mean to turn vague responses into clear, actionable feedback" (source: SurveySparrow, checked October 11, 2026) | The whole exchange is a conversation: it asks again when any answer is incomplete, and offers a choice where precision matters |
| Languages | "Auto Translate to 130+ Languages" on Enterprise (source: SurveySparrow, checked October 11, 2026) | Twelve, machine-translated from the language you write in |
| Security | SOC 2 Type II and ISO/IEC 27001:2022; HIPAA on Enterprise with a signed BAA (source: SurveySparrow, checked October 11, 2026) | No SOC 2, ISO 27001 or HIPAA attestation. Customer data is held in the United States |
| Where data is stored | A choice of India, USA, Canada, EU, UK, UAE or Australia (source: SurveySparrow, checked October 11, 2026) | In the United States (Virginia), with encrypted backups in Oregon |
Facts about SurveySparrow come from SurveySparrow’s own pages, on the date shown in each row. Prices and plans change; if one of these is out of date, tell us at support@acquainto.com and we will correct it.
Which should you choose?
Choose SurveySparrow if:
- you are running customer feedback, NPS or research, and want dashboards across it;
- you need SMS, WhatsApp, kiosk or in-app channels, or a free plan;
- your security review requires SOC 2, ISO 27001 or HIPAA, or data outside the US.
Choose Acquainto if:
- each conversation is a lead to qualify, a client to onboard or a job to price;
- the output you want is a structured record per person, delivered to your systems;
- an incomplete answer today means a follow-up call.
For a worked example, see a lead qualification form for B2B software companies. To try it, see how it works or compare plans.