Guides

Using Acquainto

One task per guide, start to finish, written by the people who build it. These are the same guides the product shows you once you’re signed in — nothing here is a teaser.

• Design your eflow — color, logo, and font

  Brand color, logo, and font live in one account-wide setting, so every eflow you send looks like yours without configuring each one.

• The start card — what people see before question one

  Turn the intro screen on and nobody is asked anything until they tap Start. What the card says, and why it makes your completion rate truer.

• Starting without a card

  With the intro screen off, respondents land straight on question one. What that gives up, and what an opening statement puts back.

• Mint a personalized link for a whole contact list

  Paste a contact list or upload a CSV, and every identifier on it becomes its own personalized link, minted in one call instead of one click each.

• How the channel changes what respondents see

  Hosted, iframe, and chat box each honor a different set of options. The commonest reason a setting looks broken is the channel you are on.

• The conversation — follow-ups, branches, and the check at the end

  Four things decide what a respondent is actually asked — follow-ups on a vague answer, branches, required questions, and the check at the end.

• Closing — the last screen, and where it sends people

  Three independent controls decide what happens after the last answer — a closing statement, a CTA button, and a redirect on completion.

• Send answers to your own systems

  Send answers onward as they arrive, configured per eflow — a signed webhook, Google Sheets, email notifications, or a one-off CSV export.

• Connect an eflow to Zapier

  Paste Zapier's catch-hook URL into your eflow's webhook field and every completed conversation arrives in Zapier. Nothing to install.

• Publish, pause, or archive an eflow

  Draft, published, paused, archived — what each status does to links you have already sent, and which one stops collecting right now.

• Read your results

  Two places to read answers — an eflow's Feedback tab for how one conversation performed, and Responses for every answer across every eflow.

• Set up a passkey or two-factor authentication

  Add a passkey or an authenticator app under Sign-in security in Your account, and save the recovery codes before you leave.

Questions about pricing, languages or how the data is handled are on the frequently asked questions page.